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Our services can be tailor-maked to fit high-volume, high-complexity company reception demands and we can likewise create bespoke services. Have questions? Please fill out your details and we'll be in touch. Place Australia's leading virtual assistant service to the test! We prepare to address your phone FREE for 7 days.
Yes. This is referred to as "call overflow". A great deal of business need their phone calls to be responded to only when they are unable to take the phone call themselves. If you tip out of the workplace for an hour or your internal receptionist goes to lunch, is on leave or is active on an additional telephone call and you have multiple calls coming in at the one time.
In such circumstances our receptionists will certainly after that answer the phone as if we were in your workplace. You're constantly in control and can kick back recognizing you will never miss out on one more essential telephone call again!.
I have actually functioned with OfficeHQ for several years over a number of various companies. After having problems formerly with one more supplier (who were missing phone calls primary transgression), it's been so great to be able to depend on punctual, expert call answering.
My clinical practice has actually expanded very quickly and lately they have actually had the ability to action in and save the day when various other personnel were sick with Covid. For the level of solution they give, they can never be the most inexpensive around. Their client service is outstanding and they plainly satisfaction themselves on this.
Running a dynamic legislation method, there are a great deal of moving parts I have to worry around. Many thanks to the unwavering professionalism and trust of OfficeHQ, reception solutions isn't among them. Over the 10 years I have actually been with OfficeHQ they have supplied only the ideal service I might wish for.
The service was super very easy to set up and sets you back a fraction of what it would to work with an assistant. We have actually been with OfficeHQ for a variety of years now and could not be happier with the service we receive - Phone Receptionist. Reception is handled politely and properly and we recognize our clients remain in excellent hands
My consumers and possible consumers have just ever commented positively on the answer; I don't think anybody has actually understood it's not my very own reception. They are likewise excellent at stopping telemarketers. For the core function of answering phone calls expertly, giving an excellent impression and precisely taking messages, 5 star.
Is always responded to by personnel. We have been using OfficeHQ for over eight years now.
This suggests only appropriate telephone calls get via to me, so I do not get disturbed when I'm right in the center of something! We have actually located utilizing OfficeHQ's remote assistant service extremely beneficial to our firm. It has liberated our personnel to react to clients on our terms, reducing diversions throughout the working day and allowing effective and concise communications.
I was fretted about not being in control of our own telephone calls, but I have actually been confirmed incorrect and the service has exceeded my assumptions. I would advise OfficeHQ to any person taking into consideration digital solutions.
Clients like it when their phone calls are responded to, and OfficeHQ has actually addressed every single one for us. OfficeHQ provides us the assurance that no telephone call will certainly be unanswered, which is very vital for a service-based business.
In addition, having accessibility to our own OfficeHQ site makes handling our account very easy. I have been making use of OfficeHQ for 16 years. The very best thing I have provided for my company. Now prospective consumers are responded to in a timely manner and in one of the most professional means. It is essential that my clients can always have their calls responded to rapidly in a professional manner which develops a fantastic impression.
We had diverted our phones to them whilst overseas. We utilize this solution as a small company proprietor for when we are away or overseas - virtual secretary answering service. They do a remarkable job and I know my clients are in the very best hands with this solution. We have actually been utilizing OfficeHQ's online phone answering solutions for the very best part of a decade and it's been a perfect means to ensure brand-new client queries are never missed out on, as well as successfully handling queries from jobseekers.
We never miss out on a service possibility however do not have reception staffing problems to deal with. I can't tell you exactly how fantastic it's been to function with OfficeHQ.
The team has called to clarify and boost our procedures to make sure the finest feasible experience for our customers. OfficeHQ were constantly professional and just best people on the other end of the line!
We needed a remedy where our telephone call are always addressed promptly and OfficeHQ have been helping us with these for over 5 years currently. Very delighted with the solution so far. The worse point for a customer is to call a service and there is no answer or the phone calls goes to voicemail.
As businesses we function so difficult to promote our solutions and we require to be there for the customer when they make a decision to connect. Additionally we are usually on the phone currently with other clients or busy with other job, so having the phone calls answered by another person assists us handle points.
This enables the team to prioritise their time to ensure that when they are returning the call they can commit their complete attention to this specific customer. We plan to stay with OfficeHQ, are happy for their solutions and would certainly suggest. We utilize OfficeHQ for our tiny service, our after-hours calls obtain sent to their function team and it has actually been only a pleasure collaborating with their function team.
Inexpensive and great client service. We have actually been utilizing OfficeHQ for years as our after-hours reception solution and located that they have constantly been incredibly specialist and polite to our consumers. We constantly obtain an e-mail with the message within mins of them taking the call. Highly advise. OfficeHQ have actually addressed our telephone calls for a few years, could not be happier with their expertise and level of solution.
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